United States
We strive to ship all orders received before 1:00 pm Mountain Standard Time on the same day. Back orders are shipped per your instructions. All orders are shipped from Colorado. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.
Please feel free to contact support@divakitten.com with any questions.

Defective Product
Products with manufacturing defects must be reported within 14 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number.

Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Eldorado within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact returns@divakitten.com